Ellie Richards Studio produces one-of-a-kind editions with variations in material, color. Please note that works are unique and not exactly the same due to the process and handmade quality.
Objects are fragile – handle it with care.
Any alterations to an order are subject to a price change.
Local pickup is available in western North Carolina. Made-to-order items take about 6-8 weeks to complete. The studio will notify customers when a made-to-order item is ready for pickup.
All orders will be assigned an estimated ship date, please allow 2-4 weeks for delivery based on inventory.
Some goods are made to order unless in stock, orders are processed on a first-come-first-serve basis.
Orders can also be placed based on current inventory stock available, please view web shop for availability.
Clients are responsible for all shipping & handling costs, based on weight and destination.
Any Rush orders or special deliveries will be higher price than regular ground shipping.
All out-of-stock items are shipped once the product is finished, there will be no cancelled backorders.
All orders are shipped via FedEx Ground or UPS unless requested otherwise.
All orders are packed with care. Buyer shall bear all risk of loss or damage in transit. Ellie Richards Studio is not responsible for damage or loss in transit.
Buyer must inspect shipment upon receipt. All claims must be made within three business days of receipt of goods. Merchandise stored for future use must be checked upon receipt. Failure to make a claim within three business day constitutes acceptance of the goods as is.
For claims, save original carton(s) and contents for possible inspection; take photographs; call the carrier to report the damages and receive claim instructions. For all shipments, notify eleanorcrichards@gmail.com immediately of any damages, and supply photographs.
Returns accepted only if items were damaged in shipping due to our packing process. No cash refunds for returned merchandise – credit only.
Please email eleanorcrichards@gmail.com to open a trade account and full terms.
